Great Service Is The Secret To Getting Clients And Keeping Them
Managing Partner Forum's "Leadership in Action" podcast "Great Service Builds Great Law Firms: A Highly Effective Rainmaker Shares his Secrets to Success" tackles client management with Richard Jay Weiss, Esq., Founding Partner of Florida law firm Weiss, Serota, Helfman, Cole & Bierman. It all starts with high quality work that exceeds client expectations. Other tips include communication, respect for clients, and genuine effort to understand clients' business models and the clients as people. And great comments about getting out to talk to people in person rather than hiding behind your computer.